Feature & Improvement Requests

Description: Current System: Currently, if a customer is interested in an item that is sold out, they must manually check back on the website or contact customer support to find out if the item is back in stock. This process can be frustrating and might lead to lost sales opportunities as customers may forget to check back or choose a competitor’s product instead. Suggested Improvement: Implement a feature that allows customers to subscribe to re-stock alerts for specific items directly through the chat interface. When a customer expresses interest in a sold-out item, they can opt-in to receive a notification when the item is available again. This notification should be delivered via their preferred method of communication (e.g., WhatsApp, Instagram, Facebook Messenger).

Reasoning: Incorporating variables such as the customer's first name, details of their last order, and tracking links into quick replies allows for more personalized and relevant interactions. This functionality can significantly reduce response time and increase customer satisfaction by providing tailored information instantly without manual input from customer service agents. Current System: Currently, quick replies in Spur's chat interface are static and do not allow for personalization beyond predetermined text. This limits the ability of brands to engage effectively with customers by using details specific to their purchasing history or personal information, which could otherwise make communications more relevant and engaging. Suggested Improvement: Implement the ability to use dynamic variables in quick replies. Variables such as {FirstName}, {LastOrderDetails}, and {TrackingLink} should be automatically populated based on the customer's profile and recent interactions. This feature should allow for easy setup within the Chat Automation Builder, where these variables can be inserted into quick reply templates. For example, a quick reply could be configured as "Hello {FirstName}, your last order ({LastOrderDetails}) is on its way! Track it here: {TrackingLink}."

Current System: Automated texts are not currently customizable based on specific operating hours, potentially leading to messages being sent outside of desired time frames. Suggested Feature: Implement a feature that allows automated texts to be sent only during specified hours, such as 7 PM to 10 AM. This would enable businesses like Auli Lifestyle to manage customer expectations and interactions more effectively, ensuring messages are received during the intended time window. Submitted by Auli Lifestyle

Introduce the capability to set fallback values for variables within Automation Flows. For instance, if a customer has not shared their first name, a default value like "Valued Customer" could be used. This feature aims to make automated communications more personalized and engaging, even when certain customer data is missing. Submitted by LetsDressUp

Current System: Currently, Spur accounts are limited to a single Instagram page connection, restricting businesses with multiple pages from integrating their entire social presence. Suggested Feature: Introduce the capability for Spur accounts to connect with multiple Instagram pages. This feature would allow businesses that operate several pages, such as Salty with their 'Salty Alpha' page, to manage their social media interactions and catalog tagging from a unified platform. Submitted by Kanishk Garg, Salty (Co-founder)

Let's say customer places order, we send address confirmation message, customer clicks edit address, address message goes, they enter the address, the address is changed in Shopify. The action takes the value from the native WhatsApp address confirmation message to update the order's address.

Introduce a feature that automatically disables the 'Send' button for broadcasts when the selected recipient count exceeds the brand's daily WhatsApp messaging limit (X customers/day). This feature should also provide a clear notification explaining why the action is disabled, offering suggestions for compliance, such as segmenting the broadcast into smaller groups or scheduling additional messages over subsequent days to adhere to the limit. This improvement aims to prevent inadvertent breaches of WhatsApp's messaging policies, ensuring that brands like Pie Matrix can manage their customer communications more effectively and within platform guidelines. It also helps in planning and executing marketing strategies more efficiently, with an awareness of the operational constraints. Requested by Pie Matrix

Sometimes agents open a chat by mistake and they want to reply to that later. So they need an option to revert it back to an unread chat, which will make it easier to prioritize later on. Requested by Tapee

Marketing lead is the same as admin, minus the security settings.

Current System: Sales are attributed to Spur based on direct interactions, such as clicks from a CTA in a message. However, there are instances where a sale might be influenced by Spur without fitting these criteria, leading to potential underreporting of Spur's impact. Suggested Feature: Implement a feature that allows for the manual attribution of sales to Spur, particularly for platforms like Shopify. This could be achieved by adding a "Spur Sale" tag to orders within the Shopify platform whenever a sale is believed to be influenced by Spur but doesn't meet the direct attribution criteria. This feature aims to close the gap in sales attribution, ensuring that all sales influenced by Spur, whether directly or indirectly, are accurately accounted for. This would not only provide a more comprehensive view of Spur's effectiveness but also allow businesses to better understand their customer journey and the role of Spur in their sales process. Suggested by Seven Friday